Return Eligibility:

At Dubai Smart Life, we strive to ensure your satisfaction with every purchase. If you need to return an item, please review our return policy below:

Eligibility:

  • Items must be returned within 30 days for orders from outside of the UAE and 3 days for orders within the UAE from the date of purchase.
  • The item must be unopened, in its original condition, and have all packaging, tags, and labels attached.
  • Proof of purchase, such as the original receipt or order confirmation, is required for all returns.
  • For branded items, the seal must not be broken.
  • Some items, such as customized and sale items, may not be eligible for return.

Return Process:

  1. Contact our customer support within 3 days of receiving the item to initiate a return.
  2. Provide your order details and reason for return.
  3. Our customer support team will guide you through the return process and provide a return authorization number (RAN) if eligible.
  4. Pack the item securely in its original packaging and ship it to the designated return address provided.

Inspection and Refund:

  • Our quality control team will inspect the returned item within 3-10 working days to ensure it meets eligibility criteria.
  • If approved, we will issue a cashback coupon equivalent to the returned item’s value, including applicable taxes.
  • The cashback coupon will be provided via email or an agreed-upon method and can be used for future purchases.
  • Please note that shipping charges and payment gateway fees are non-refundable.

Exclusions:

  • Cashback coupons cannot be redeemed for cash or combined with other offers.
  • They are non-transferable and can only be used by the original recipient.

Customer Support: If you have any questions or need assistance, please contact our customer support team. We are here to help and ensure your satisfaction.

Please note that this return policy applies to all orders received through our website or redirected from WhatsApp. It is subject to change without prior notice, so we recommend reviewing it before making a purchase.