1. DEFINITIONS

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the https://dubaismart.life website (the “Service”) operated by Dubai Smart Life (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.

You agree to be bound by these Terms by accessing or using the Service. If you disagree with any part of the Terms, you may not access the Service.

2. ACCOUNTS

When creating an account with us, you must always provide accurate, complete, and current information. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password you use to access the Service and for any activities or actions that occur under it, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

3. SHIPPING

We aim to process and ship your orders latest by the same or the next working day of receiving your order. Once the order has been shipped, it can take 1-3 days to receive it in UAE. Customized products can take 7-10 days to ship, but we try to deliver as soon as possible (within 4 days).

We use Emirates Post, which is affiliated with DHL, for international orders. Customers’ shipping charges are according to Emirates Post. If you are shipping an item over AED100 internationally, you should consider purchasing shipping insurance for your item on your own. After getting tracking info, it’s the customer’s responsibility to purchase the product insurance. Dubai Smart Life will not be responsible for any kind of loss or damage during the delivery.

The time period mentioned on the checkout page is the average time it takes to deliver the item, but in some cases, the delivery may be late. It’s not under our control, and we will not be responsible for that. Dubai Smart Life will just ship the item from here using the service selected by the customer.

CUSTOM DUTY (International Orders)

The recipient of an international shipment may be subjected to pay Customs Duties or fees as levied by the destination country. We have no control over these charges and are unable to calculate what they may be. International shipping times vary by carrier & destination (14-21 working days). In any condition, if the recipient fails to claim the product, is unable to receive it, or is unable to provide relevant documents, Dubai Smart Life will not be responsible for such loss, and the fund will not be refunded.

4. RETURNS

We strive to ensure your satisfaction and provide an excellent shopping experience. Our return policy allows for item returns within 3 days of purchase, provided the item is unused, in its original condition with packaging intact, and accompanied by proof of purchase. Certain items, such as customized and sale items, may not be eligible for return, so please consult our customer support for clarification.

To initiate a return, contact our customer support within the specified timeframe. They will guide you through the process, including providing a return authorization number. The item should be securely packed and shipped to the designated return address at your expense unless the return is due to a defective or incorrect item received.

Once we receive the returned item and verify its eligibility, we will issue a cashback coupon equivalent to the item’s value, including taxes. This coupon can be used for future purchases and will be valid for a specified period. Please note that shipping charges are non-refundable, and the cashback coupon cannot be converted to cash or combined with other offers. Our customer support team is available to assist you with any queries or concerns, ensuring your satisfaction. Please be aware that this return policy may change without prior notice, so we recommend reviewing it before making a purchase.

5. SALE ITEMS (IF APPLICABLE)

Only regular-priced items may be refunded, unfortunately, sale and customized items cannot be refunded under any condition.

How Can I Cancel Or Change My Order?

You can cancel your order only if it’s the same day before 11:59 PM UAE time and the shipping process is not started. If any of these 2 conditions are not met, it’s not in our hands to cancel the order and refund the payment. You should contact us immediately at +971547033301 when you decide to cancel the order. Refunds will be initiated as per our Refund Policy.

6. WARRANTY POLICY

We really hope that you’re happy with your purchase! Should you have a problem with your purchase, we offer a Standard Warranty that covers most items for up to 1 month only for products manufactured by Dubai Smart Life.

In most cases, the official manufacturer and their service center provide the warranty. This ensures that the product is managed by trained professionals with the utmost care.

7. EXCHANGES (IF APPLICABLE)

We only replace items if they were delivered defective or damaged. If you need to exchange it for the same item.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

8. TERMINATION

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms that should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

All provisions of the Terms that should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

9. GOVERNING LAW

These Terms shall be governed and construed in accordance with the laws of the United Arab Emirates, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have regarding the Service.

10. CHANGES

We reserve the right to modify or replace these Terms at any time. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

11. CONTACT US

If you have any questions about these Terms & Conditions, please contact us on our contact page.